Under European and Italian consumer law, there is no statutory right of withdrawal (\u201ccooling\u2011off period\u201d) for leisure services with a specific date or period of performance<\/strong>, such as cultural and entertainment events or conferences for which tickets are purchased for fixed dates. If you are no longer able or willing to attend the Event for reasons not attributable to the Organiser (including, by way of example, illness, travel issues, accommodation problems, visa refusal, work commitments or change of plans), no refund of the ticket price is due<\/strong>, unless otherwise expressly stated on the Event page or agreed in writing with Coopit. Where technically and organisationally possible, the Participant may request a\u00a0name change\u00a0for the ticket by contacting the Organiser at\u00a0info@coopit.org<\/a>\u00a0within the deadline indicated on the Event page or communicated by the Organiser.<\/a> If the Event is fully cancelled<\/strong> and no alternative dates are offered, the original ticket purchaser will be entitled to a refund of the ticket price actually paid, excluding any non\u2011refundable service fees or payment commissions that cannot be recovered from third\u2011party providers, as permitted by applicable law. If the Event is postponed<\/strong>, moved to different dates or substantially modified for reasons including, but not limited to, force majeure, safety reasons, decisions by public authorities or other circumstances beyond the Organiser\u2019s reasonable control, tickets will normally remain valid for the new dates. Any such options, together with deadlines and practical instructions, will be communicated via the official channels (website and\/or e\u2011mail).<\/a><\/p>\n\n\n\n Refunds, where due under this Policy or applicable law:<\/p>\n\n\n\n The Organiser encourages Participants to take out suitable travel and event\u2011related insurance where appropriate.<\/a><\/p>\n\n\n\n Where a refund is due and has been approved by the Organiser, it will be processed using the same method used for the original payment, in line with standard industry practice and the rules of payment networks. Refunds will be initiated within a reasonable period after the Organiser has verified eligibility and received all information necessary to process the refund request, taking into account technical processing times of banks and payment service providers.<\/p>\n\n\n\n Whenever refunds are available under this Policy (for example, in case of full cancellation of the Event or other situations expressly communicated by the Organiser), the relevant communication will indicate:<\/p>\n\n\n\n Requests submitted after the specified deadline may not be accepted, except where required by mandatory law or explicitly agreed in writing with the Organiser.<\/a><\/p>\n\n\n\n The Organiser reserves the right to update or amend this Cancellation and Refund Policy from time to time, for example to reflect changes in applicable law, ticketing practices or organisational needs.<\/a> 1. No statutory right of withdrawal Under European and Italian consumer law, there is no statutory right of withdrawal (\u201ccooling\u2011off period\u201d) for leisure services with a specific date or period of performance, such as cultural and entertainment events or conferences for which tickets are purchased for fixed dates.Tickets for the WLCG\/HSF Workshop 2026 fall within this […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-224","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/coopit.org\/events\/wp-json\/wp\/v2\/pages\/224","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/coopit.org\/events\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/coopit.org\/events\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/coopit.org\/events\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/coopit.org\/events\/wp-json\/wp\/v2\/comments?post=224"}],"version-history":[{"count":1,"href":"https:\/\/coopit.org\/events\/wp-json\/wp\/v2\/pages\/224\/revisions"}],"predecessor-version":[{"id":225,"href":"https:\/\/coopit.org\/events\/wp-json\/wp\/v2\/pages\/224\/revisions\/225"}],"wp:attachment":[{"href":"https:\/\/coopit.org\/events\/wp-json\/wp\/v2\/media?parent=224"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
Tickets for the WLCG\/HSF Workshop 2026 fall within this category, since the Event takes place on fixed dates (2\u20136 November 2026 in Bologna), and therefore the usual 14\u2011day withdrawal right does not apply.<\/p>\n\n\n\n2. Cancellation by the Participant<\/h2>\n\n\n\n
Any ex\u2011gratia refunds, vouchers or the possibility to transfer the ticket to another participant may be granted at the sole discretion of the Organiser on a case\u2011by\u2011case basis and do not create any precedent or obligation for future cases.<\/a><\/p>\n\n\n\n3. Ticket transfers (name change)<\/h2>\n\n\n\n
The Organiser reserves the right to accept or refuse the requested name change, taking into account security, administrative and organisational constraints.<\/p>\n\n\n\n4. Cancellation or modification of the Event by the Organiser<\/h2>\n\n\n\n
4.1 Full cancellation without alternative dates<\/h2>\n\n\n\n
The Organiser will publish information on the cancellation and the refund procedures on the Event website and\/or will notify Participants by e\u2011mail.<\/a><\/p>\n\n\n\n4.2 Postponement or substantial changes<\/h2>\n\n\n\n
If a Participant cannot or does not wish to attend on the new dates, the Organiser may, depending on the circumstances and in line with the information provided at the time of the change:<\/p>\n\n\n\n\n
5. Scope of refunds<\/h2>\n\n\n\n
\n
6. Refund method and timing<\/h2>\n\n\n\n
In particular, la restituzione avverr\u00e0 sullo stesso mezzo utilizzata in fase di acquisto\/prenotazione<\/strong>, unless the Participant expressly agrees otherwise and provided that the Participant does not incur any additional fees as a result of such alternative refund method.<\/p>\n\n\n\n7. How to request a refund (where applicable)<\/h2>\n\n\n\n
\n
8. Changes to this Policy<\/h2>\n\n\n\n
Any changes will apply only to purchases made after the updated Policy has been published, unless mandatory rules or specific communications provide otherwise.<\/p>\n","protected":false},"excerpt":{"rendered":"